Reference

Clear Legal Terms For Your Account

Our legal page tells you how account access, data use, cookie choices, and eligibility checks work before you open your account.

Account eligibilityCookie choicesData requestsDANA contextQRIS context
mpo88aaia Clear Legal Terms For Your Account
CONTACT ROUTES

Legal Help Reaches The Right Desk

Legal questions need a traceable route, not a casual chat reply. Use the contact path that matches your issue so we can link your request to the account, device, wallet record, or consent setting involved. Our team is available daily from 09:00 to 23:00 WIB through live chat and email, and we may ask you to confirm your registered phone, email, or recent login device before we discuss account-specific legal details.

Team online

Live chat legal intake

Open live chat from the account menu and choose the legal topic before sending details. We record the time, account ID, and device path so the right team can trace the request.

Email document requests

Send data, cookie, or account-record requests by email with your registered phone number and username. We may reply asking for one extra verification step before sharing any account-linked material.

Wallet-related legal queries

For questions tied to DANA, OVO, GoPay, or QRIS records, include the transaction time and reference shown in your wallet. We use that to match the legal request with the account ledger.

DATA HANDLING

How We Handle Legal Records

Your legal record is handled through account controls, not guesswork. We separate login data, wallet references, cookie consent, support messages, and identity-check material so each request can be answered without exposing unrelated…

Account data requests

You can ask what account data we hold through email or live chat. We match the request with your username, registered phone, and recent login device before sending any account-linked response.

Cookie preference records

Cookie settings help us remember session choices, fraud signals, and language preferences. You can clear browser cookies on Chrome, Safari, or your Android app shell, though some security checks may restart.

Login security checks

When a new device enters your account, we may compare IP range, device type, and prior access pattern. This legal control helps us handle disputes about account use and consent.

Retention boundaries

Some records can be changed or removed after verification, while transaction and security logs may need to stay for a limited operational period. We explain the reason when a request cannot be completed.

Correction requests

If your email, phone number, or profile detail is wrong, send the correction request from the profile menu or legal email path. We confirm ownership before changing account-facing records.

Payment record handling

DANA, OVO, GoPay, and QRIS references are kept with wallet activity so legal and support teams can trace disputes. We do not share another account’s payment record with you.

Common Legal Questions Answered

This section answers the legal questions you are most likely to ask before opening or using an account. We focus on eligibility, account records, data access, cookies, payment references, and contact steps rather than game rules. If your situation involves a live wallet entry or a login dispute, include the date, device, and account ID so we can locate the relevant legal record faster.

The account terms, privacy terms, cookie terms, and payment-record rules apply together. Access and eligibility depend on local law and are available only where local law permits, so you must check your location before use.

Yes. Send a request through live chat or email with your username, registered phone, and email. We verify the account first, then respond with the account-linked data we can lawfully provide.

Start from the profile menu or contact live chat between 09:00 and 23:00 WIB. We may ask for a recent login device and one wallet reference before changing legal account details.

Those names help identify wallet records tied to your account. If a legal request involves a transaction, we use the payment rail, time, and reference number to locate the correct ledger entry.

You can request deletion, but some records may remain for security, dispute handling, or transaction traceability. We will explain what can be removed, what must stay, and the account step required.

Cookies record session status, device signals, and preference settings. You can clear them through your browser or device settings, but login verification and consent checks may run again after clearing.

Send the dispute through email or live chat and include your account ID, device used, time of access, and any wallet reference. We route it to the legal handling queue after account verification.