Reference

Privacy Policy Built Around Your Account

Your account data, payment checks, device signals and cookie choices are explained here before you open the lobby.

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mpo88aaia Privacy Policy Built Around Your Account
CONTACT CHANNELS

Reach Us About Privacy Requests

Fast privacy help matters when your phone number, wallet name or login device changes. Use the same account email or phone number you used during registration so we can match your request without exposing data in chat. We answer privacy questions through live chat, WhatsApp and email during published service hours, and we may ask one account step to confirm that the request comes from you.

Team online

Live chat

Open live chat from the lobby footer between 09:00 and 23:00 WIB. Tell us you have a privacy request, then share only your account email or phone number so we can locate the profile safely.

WhatsApp

Message our WhatsApp support line from the number linked to your account. For data correction or removal requests, we confirm your identity first and avoid sending wallet details back through an open chat thread.

Email

Email privacy requests with the subject Privacy Request and include your account ID if you have it. We use email for longer answers, record checks and written confirmation after a data action is completed.

DATA CONTROLS

How Your Privacy Choices Work

Your Privacy Policy rights are handled through account checks, not public comment threads or social replies.

Account verification

Before changing privacy data, we ask for an account match such as registered phone, email or recent login detail. This keeps another person from editing your profile or asking for wallet history without permission.

Payment records

DANA, OVO, GoPay and QRIS records are kept to reconcile wallet activity, answer payment questions and support audit checks. We store only the details needed for the account trail and service follow-up.

Cookie settings

Cookies help keep your session active, remember language choices and measure page errors. You can clear cookies from your browser settings, though doing so may sign you out and reset saved preferences.

Device signals

We read device type, browser version, IP pattern and failed login attempts to protect your account. If you change phone, sign out of old sessions before opening the lobby on the new device.

Retention checks

We keep account and payment data only for service, security and record needs tied to your activity. When data is no longer needed for those purposes, we review whether it can be deleted or anonymised.

Correction requests

If your name, phone number or email is wrong, contact support from a verified channel. We may ask you to repeat one account step so the correction does not put your profile at risk.

Privacy Questions Before You Join

These answers cover the privacy questions we hear most often before you open an account or send a payment check. They focus on what we collect, how we use it, how you can contact us and what happens when you ask us to change data tied to your account.

We collect account details such as phone number, email, login credentials, device signals and wallet references needed for DANA, OVO, GoPay or QRIS checks. We use this data to run access, security and support workflows.

Payment data helps us match wallet activity, trace QRIS scan records and answer questions about account balance movements. We keep only the service trail needed for reconciliation, security checks and customer support follow-up.

Yes. Contact live chat, WhatsApp or email with the phone number or email tied to your profile. We confirm your identity first, then update eligible account details such as contact data or spelling errors.

Cookies keep your login session active, remember display preferences and help us find loading errors. You can clear them through your browser settings, but you may need to sign in again after clearing them.

We share only the details needed to confirm DANA, OVO, GoPay or QRIS activity connected to your account. We do not send unrelated game preferences or support messages as part of that payment check.

Send a privacy request by email or verified chat and state what data you want reviewed. Some records may need to remain for security, payment reconciliation or service records before deletion can happen.

Contact support as soon as possible from email or WhatsApp and ask us to check active sessions. We may pause sensitive account changes until you verify ownership through your registered contact details.